Frequently Asked Questions

Welcome to the QUE PEX FAQ page! Here you will find answers to common questions about our products, shipping, returns, and more. If you can't find the answer you're looking for, feel free to contact us.

 

Who is behind QUE PEX?

Excellent question! So glad you asked. Please see our About Us :) 

What services do you offer?


Here at QUE PEX, we offer a wide range of products inspired by Mexican culture. Our offerings include a variety of bags, hats, and other accessories, all crafted with authentic designs and high-quality materials. In addition to our products, we provide excellent customer service, fast shipping, and a commitment to promoting and celebrating Mexican heritage through our merchandise.

What is your Shipping time?

Most orders will ship out from our Utah fulfillment center within 1-2 business days of purchase. However, that time can be extended up to 1 week during peak shopping times such as sales and other promotions.

Returns and Refunds

What is your return policy?
We offer a 30-day return policy on most products. For full details, please review our Return Policy.
How do I initiate a return?
To initiate a return, please contact support@quepex.co for instructions and further assistance.

Product Information

How do I choose the right size or color?
Each product page includes detailed size guides and color options. Refer to the product details to select the perfect size or color for your needs.
Policies
For more information about our policies, please review the following pages:

Product Questions

I have a question about your products, who can I ask?

We value your feedback! If you have any suggestions or questions for our FAQ page, please let us know at support@quepex.com.

Contact Us

If you have any additional questions or need further assistance, feel free to contact us through our contact page. We're here to help!